Roadside Assistance Program
We are happy to announce that the MasTrack Roadside Assistance program has been added and is available for free with any Premium 12 month plan. Whether you experience a mechanical breakdown, a flat tire, a dead battery, locked the keys in the car, or you've run out of gas, the MasTrack's 24x7 Roadside Assistance Hotline will dispatch a qualified professional to help keep your driver safe and get them back on the road.
Simply call this phone number in order to request Roadside Assistance: (800)-289-3887
Roadside Assistance offers:
Should your vehicle not be fit to operate safely under its own power following a mechanical breakdown, it shall be towed to the nearest, appropriate repair facility or any destination with up to $100 in towing charges. Flatbed service shall be available.
Battery Boost / Cold Weather Starting
Roadside Assistance will provide a jump start.
A supply of fuel shall be delivered to enable you to reach the nearest available service station. Delivery of the fuel is at no charge, however the fuel is charged at pump price.
A service provider shall change your flat and install the inflated and usable spare tire. In the event the spare tire is unusable, the vehicle shall be towed to the nearest, appropriate repair facility.
A service provider shall be dispatched to open the vehicle.
Service Provider shall arrange to have a customer’s vehicle winched when necessary. Vehicle must be in a location that can be safely reached from a normally traveled road. Service is covered up to 1 hour.
*Coverage for each Service occurrence is limited to $100.00 of provider’s cost in providing the Service with the customer paying any additional cost of a Service occurrence. Each eligible and enrolled MasTrack customer is permitted four (4) Service occurrences every twelve (12) months. Motor vehicles excluded are those over 10,000 GVWR, motorcycles, camping trailers, and any unit in tow
*Each eligible MasTrack GPS Service subscription may be assigned one driver to receive the Roadside Assistance service at no charge. Additional drivers may be added for a fee. Drivers must be added and/or assigned to an eligible subscription prior to a Roadside Assistance event in order for Roadside Assistance Services to be rendered.
Unauthorized Usage Reports
The Unauthorized Usage Report allows you to easily identify unauthorized trips made with the vehicle.
To use this Report, first navigate to the Reports section. Once on the Reports screen, select "Unauthorized Usage":
Unlike other Reports, the Unauthorized Usage Report allows you to select multiple vehicles from your vehicle list. Select one by simply clicking on it. Select multiple vehicles by holding down the Ctrl button while left clicking (Ctrl + left click) the desired vehicle nicknames.
Use the Start and End fields to select the date range you wish to run the report for. In the section labeled "Authorized Usage Time Block:" enter the date and time range that the vehicle is AUTHORIZED to be used. If you wish to enter multiple dates and times, select "Add Another Time Block" (ex: 01/12/2017 9:00 AM- 5:00 PM, 01/13/2017 10:30 AM - 4:00 PM.)
Once all desired vehicles, Authorized Usage Time Blocks, and the date range for the Report are selected, click "Search" on the bottom of the screen. The Report will show any trips taken outside the Authorized Usage Time Block, thus denoting trips that were not authorized.
Fuel Level & Battery Voltage
The vehicle fuel level and vehicle battery voltage can be seen by looking at the icon bar at the top-right of the Map:
Each full bar on the fuel scale represents 10%. The above picture would indicate a 30% full tank.
If the display instead shows Low Fuel, this indicates that the fuel level is 19% or less:
This feature is currently available on the Essentials and Premium service plan. It is not available on the Basic Plan. If you are on the Basic plan, it will display the following:
Please note that this feature is only available for our newest generation of MT-OBD II devices. Not all vehicles will be compatible with this feature. The MT-121 Hardwire device will have the vehicle battery voltage, however it will not show fuel levels. Some older devices may need to be reprogrammed in order to receive this feature, however many older devices do not have the capability of using this feature. Devices that cannot use this feature will display an empty fuel bar at all times: